Refund policy

Course Cancellation and Refund Policy


South Sydney College (SSC) Online Courses
Last Updated: 27.04.2025

This Cancellation and Refund Policy applies specifically to users who purchase SSC's online learning products through our online platforms located at or accessed via https://ssc.edu.au and https://skills.ssc.edu.au.

 

1. General Policy Principles

  • This policy applies to online users who have purchased access via one of the following options:
    • Essentials Subscription Plan (monthly or annual)
    • Premium Subscription Plan (monthly or annual)
    • Professional Plan (single course access with one-time or payment plan options)
  • All purchases are governed by this Cancellation and Refund Policy, alongside SSC’s Terms of Use and Privacy Policy.
  • All refunds will be issued only to the original payment method used at the time of purchase.
  • All approved refunds will be processed within 10 working days from the approval date.

 

2. Essentials and Premium Subscription Plans

a. Monthly Subscription Plan

  • Users can cancel their subscription at any time.
  • Cancellations will stop any future automatic renewals.
  • No refunds are issued for the current active monthly billing period.

b. Annual Subscription Plan

  • Users may cancel at any time within their subscription period.
  • Cancellation will stop all future auto-renewals.
  • Refunds may be eligible for the unused portion of the annual subscription period, calculated as:

Refund = (Total course fee) − (Fee for each used month adjusted for full monthly price without annual discount)

  • If the final refund amount is less than zero, no refund is payable.
  • If the final refund amount is more than zero, that amount will be refunded.
  • Taxes will be calculated and included in the refundable amount, where applicable.

 

3. Professional Plan – Direct Course Purchase

a. Upfront Payment

  • Users can cancel access to a purchased course at any time.
  • Refunds are calculated only for course units that have not been accessed (including not viewed or browsed), regardless of the total course duration.

Refund Calculation:

  • Unit Fee = Total Course Fee / Number of Course Units
  • Consumed Fee = Unit Fee × Number of Units Accessed
  • Refundable Amount = Total Course Fee − Consumed Fee
  • If a discount was applied to the full upfront payment, it will be reviewed and added to the refundable amount (proportionally adjusted).
  • Taxes will be calculated and included in the refundable amount, where applicable.

b. Payment Plan (3 or 4 Instalments)

  • Users can cancel the payment plan at any time.
  • Cancellation will stop all future automatic payments.
  • Refunds follow the same unit-based calculation method as for upfront payment users.

 

4. Refund Conditions

  • Refunds will only be made to the original credit card or payment method.
  • SSC reserves the right to audit access logs to verify unit access and usage prior to approving a refund.
  • Refund requests must be made via SSC’s official communication channels and include sufficient identifying details.
  • SSC may refuse refund requests where there is evidence of breach of Terms of Use, fraudulent activity, or unreasonable behaviour.

 

5. How to Cancel and Request a Refund

To cancel your course or subscription and request a refund:

  1. Log in to your SSC account.
  2. Navigate to your account settings or subscription page.
  3. Select the relevant cancellation option.
  4. To request a refund, contact SSC directly via:

Email: online.support@ssc.edu.au
Phone: +61 2 8599 8866
Support Form: https://ssc.edu.au/

 

Thank you for choosing South Sydney College. We are committed to ensuring fair and transparent policies for all our learners.