Turning Challenges into Solutions in Client Management: Part 2 – Effective Communication Strategies in Client Management
13-20 hours (Self-paced)
estimated duration
100% Online
learning mode
Start anytime
modality
Assessments
Unlimited access to all SSC-developed courses in our micro-credential library.
Get this course, plus full access to all SSC skills and certification courses, with our Essential Plan. Learn more
AUD $48 per month, billed annually
$59 billed monthly
Do you have a SkillX code? Apply below or during checkout.
Unlimited access to all SSC-developed courses in our micro-credential library.
Get this course, plus full access to all SSC skills and certification courses, with our Premium Plan. Learn more
AUD $96 per month, billed annually
$120 billed monthly
Do you have a SkillX code? Apply below or during checkout.
- Choose Your Plan
- Login to your account
- Start learning instantly
What You'll Learn?
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Apply active listening and empathy to client interactions.
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Craft professional and clear communication in emails and service tickets.
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Handle difficult conversations and resolve conflicts effectively.
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Adapt communication styles to meet client preferences.
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Document client interactions accurately for accountability and follow-up.
Additional Learning Benefits
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Courses like this one can contribute to university credit and industry certifications.
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Many ICT units align with industry-recognised certifications from global technology partners, such as Microsoft, Google, and other leading providers—offering clear pathways to international recognition.
Topics Covered
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Client Communication
Verbal Written Service Desk Interactions
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Active Listening and Empathy
Building Rapport and Trust
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Professional Email and Ticket Writing
Best Practices
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Conflict Resolution
De-escalation and Client Collaboration
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Documentation
Accurate Records for Accountability
Learning Outcomes
By the end of this course, you'll be able to:
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By the end of this course, you'll be able to:
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Communicate effectively with clients using active listening and empathy.
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Write professional emails and service tickets that build trust and clarity.
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Resolve client conflicts using structured communication strategies.
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Adapt to different communication preferences to improve client satisfaction.
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Document interactions to support accountability and continuous improvement.
Learning Pathway
SSC Online provides a flexible learning journey designed to support your goals—whether you’re upskilling, pursuing formal qualifications, or preparing for university or industry certification.
Start Here
Essential / Premium Plan: Build your knowledge and skills with flexible, self-paced learning. Access up to 100 microlearnings across high-demand fields like business, IT, project management, and cyber security.
Complete the Learning Pathway
Microlearnings: Finish all microlearnings in this pathway to build practical skills and prepare for the accredited unit.
Go Further
Accredited Units (available via Professional Plan or pay-per-certification). Complete formal assessments to earn a Statement of Attainment for nationally recognized units of competency.
Unlock More
Full Qualifications: Stack your accredited units to progress toward a full nationally recognised qualification.
Your Future Pathways
After completing full qualifications or selected accredited units, you can::
- Gain credit transfer to Australian universities toward a bachelor's degree (selected units only).
- Sit for industry-recognised certification exams (e.g., CompTIA, Azure, AWS, and others) in selected ICT units only.
- Enhance your employability skills with industry-ready credentials.
*Credit transfer and certification opportunities are available for selected units only.
Certificates Included
Australian Accredited Certification (AQF Certificate)
(Available through formal qualification pathway - Professional Track)
Statement of Attainment for accredited unit
(Unlock when you add Accredited Certification or Professional Track)
SkillX Professional Certificate
(Essential & Premium)
Unlimited access to all SSC-developed courses in our micro-credential library.
Get this course, plus full access to all SSC skills and certification courses, with our Essential Plan. Learn more
AUD $48 per month, billed annually
$59 billed monthly
Do you have a SkillX code? Apply below or during checkout.
Unlimited access to all SSC-developed courses in our micro-credential library.
Get this course, plus full access to all SSC skills and certification courses, with our Premium Plan. Learn more
AUD $96 per month, billed annually
$120 billed monthly
Do you have a SkillX code? Apply below or during checkout.
- Choose Your Plan
- Login to your account
- Start learning instantly