Contract Mastery: Develop, Negotiate & Optimise Performance: Part 2 - Monitoring Performance and Facilitating Negotiations
This is the second microlearning in theĀ Contract Mastery: Develop, Negotiate & Optimise Performance learning path. As the second part, you will strengthen your contract management skills by learning how to track performance, identify risks, and apply negotiation strategies to resolve issues and improve stakeholder relationships.
estimated duration
13 - 20 hours (Self-paced).
learning mode
100% Online
modality
Start anytime
Assessments
Total of $299.04 / year $708.0 58.0%
Save 408.96 / year
Monthly billing also available: $59 / month
Promo ends 31 May. Subscribe now to keep this annual price ongoing.
Do you have a SkillX code? Apply below or during checkout.
Total of $499.08 / year $1440.0 65.0%
Save 940.92 / year
Monthly billing also available: $120 / month
Promo ends 31 May. Subscribe now to keep this annual price ongoing.
Do you have a SkillX code? Apply below or during checkout.
Note: Industry-certified or partner courses are available separately and are not included in the standard subscription.
What You'll Learn?
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Monitor contract compliance and track performance against KPIs and SLAs.
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Apply negotiation strategies to resolve disputes and optimise outcomes.
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Conduct performance reviews and implement feedback mechanisms.
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Use conflict resolution protocols to maintain positive relationships.
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Leverage technology to streamline performance monitoring.
Additional Learning Benefits
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Courses like this one can contribute to university credit and industry certifications.
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Many ICT units align with industry-recognised certifications from global technology partners, such as Microsoft, Google, and other leading providersāoffering clear pathways to international recognition.
Topics Covered
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Monitoring Performance
KPIs SLAs Compliance Tracking
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Performance Reviews
Metrics Reporting Documentation
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Facilitating Negotiations
Strategies BATNA Win-Win Outcomes
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Conflict Resolution
Misunderstandings Disputes Problem Solving
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Stakeholder Communication
Feedback Collaboration Engagement
Learning Outcomes
By the end of this course, you'll be able to:
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Monitor and document contract performance against agreed obligations.
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Facilitate negotiations to resolve issues constructively.
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Apply conflict resolution techniques to protect business interests.
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Maintain strong communication with stakeholders.
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Enhance organisational outcomes through proactive contract oversight.
Learning Pathway
SSC Online provides a flexible learning journey designed to support your goalsāwhether youāre upskilling, pursuing formal qualifications, or preparing for university or industry certification.
Start Here
Essential / Premium Plan: Build your knowledge and skills with flexible, self-paced learning. Access up to 100 microlearnings across high-demand fields like business, IT, project management, and cyber security.
Complete the Learning Pathway
Microlearnings: Finish all microlearnings in this pathway to build practical skills and prepare for the accredited unit.
Go Further
Accredited Units (available via Professional Plan or pay-per-certification). Complete formal assessments to earn a Statement of Attainment for nationally recognized units of competency.
Unlock More
Full Qualifications: Stack your accredited units to progress toward a full nationally recognised qualification.
Your Future Pathways
After completing full qualifications or selected accredited units, you can::
- Gain credit transfer to Australian universities toward a bachelor's degree (selected units only).
- Sit for industry-recognised certification exams (e.g., CompTIA, Azure, AWS, and others) in selected ICT units only.
- Enhance your employability skills with industry-ready credentials.
*Credit transfer and certification opportunities are available for selected units only.
Certificates Included
Australian Accredited Certification (AQF Certificate)
(Available through formal qualification pathway - Professional Track)
Statement of Attainment for accredited unit
(Unlock when you add Accredited Certification or Professional Track)
SkillX Professional Certificate
(Essential & Premium)
Total of $299.04 / year $708.0 58.0%
Save 408.96 / year
Monthly billing also available: $59 / month
Promo ends 31 May. Subscribe now to keep this annual price ongoing.
Do you have a SkillX code? Apply below or during checkout.
Total of $499.08 / year $1440.0 65.0%
Save 940.92 / year
Monthly billing also available: $120 / month
Promo ends 31 May. Subscribe now to keep this annual price ongoing.
Do you have a SkillX code? Apply below or during checkout.
Note: Industry-certified or partner courses are available separately and are not included in the standard subscription.