Unlocking Critical Thinking for Real-World Problem Solving: Part 1 – Defining and Scoping Complex Issues
This is the first microlearning in the Unlocking Critical Thinking for Real-World Problem Solving learning path. As the first part, you will learn how to define complex workplace issues, document objectives and risks, consult stakeholders, and apply structured thinking frameworks to set a clear foundation for effective problem-solving.
13-20 hours (Self-paced)
estimated duration
100% Online
learning mode
Start anytime
modality
Assessments
Unlimited access to all SSC-developed courses in our micro-credential library.
Get this course, plus full access to all SSC skills and certification courses, with our Essential Plan. Learn more
AUD $48 per month, billed annually
$59 billed monthly
Do you have a SkillX code? Apply below or during checkout.
Unlimited access to all SSC-developed courses in our micro-credential library.
Get this course, plus full access to all SSC skills and certification courses, with our Premium Plan. Learn more
AUD $96 per month, billed annually
$120 billed monthly
Do you have a SkillX code? Apply below or during checkout.
- Choose Your Plan
- Login to your account
- Start learning instantly
What You'll Learn?
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Identify complex issues requiring structured problem-solving.
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Apply critical thinking frameworks to analyse workplace problems.
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Document task objectives and assess risks effectively.
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Conduct stakeholder consultations and gather relevant evidence.
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Review legal, regulatory, and organisational considerations.
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Scope resource requirements for solution development.
Additional Learning Benefits
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Courses like this one can contribute to university credit and industry certifications.
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Many ICT units align with industry-recognised certifications from global technology partners, such as Microsoft, Google, and other leading providers—offering clear pathways to international recognition.
Topics Covered
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Defining Complex Problems
Problem Characteristics Ambiguity Scope Boundaries
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Critical Thinking Frameworks
Structured Analysis Methods Logical Reasoning
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Objectives and Risk Analysis
Task Objectives Risk Identification Constraints
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Stakeholder and Context Review
Consultation Methods Legal and Organisational Considerations
Learning Outcomes
By the end of this course, you'll be able to:
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Analyse complex problems using structured frameworks.
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Document objectives and risks in line with organisational requirements.
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Apply critical and creative thinking to workplace issues.
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Engage stakeholders to clarify problem scope.
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Identify legal and policy factors relevant to decision-making.
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Prepare foundational inputs for the solution development process.
Learning Pathway
SSC Online provides a flexible learning journey designed to support your goals—whether you’re upskilling, pursuing formal qualifications, or preparing for university or industry certification.
Start Here
Essential / Premium Plan: Build your knowledge and skills with flexible, self-paced learning. Access up to 100 microlearnings across high-demand fields like business, IT, project management, and cyber security.
Complete the Learning Pathway
Microlearnings: Finish all microlearnings in this pathway to build practical skills and prepare for the accredited unit.
Go Further
Accredited Units (available via Professional Plan or pay-per-certification). Complete formal assessments to earn a Statement of Attainment for nationally recognized units of competency.
Unlock More
Full Qualifications: Stack your accredited units to progress toward a full nationally recognised qualification.
Your Future Pathways
After completing full qualifications or selected accredited units, you can::
- Gain credit transfer to Australian universities toward a bachelor's degree (selected units only).
- Sit for industry-recognised certification exams (e.g., CompTIA, Azure, AWS, and others) in selected ICT units only.
- Enhance your employability skills with industry-ready credentials.
*Credit transfer and certification opportunities are available for selected units only.
Certificates Included
Australian Accredited Certification (AQF Certificate)
(Available through formal qualification pathway - Professional Track)
Statement of Attainment for accredited unit
(Unlock when you add Accredited Certification or Professional Track)
SkillX Professional Certificate
(Essential & Premium)
Unlimited access to all SSC-developed courses in our micro-credential library.
Get this course, plus full access to all SSC skills and certification courses, with our Essential Plan. Learn more
AUD $48 per month, billed annually
$59 billed monthly
Do you have a SkillX code? Apply below or during checkout.
Unlimited access to all SSC-developed courses in our micro-credential library.
Get this course, plus full access to all SSC skills and certification courses, with our Premium Plan. Learn more
AUD $96 per month, billed annually
$120 billed monthly
Do you have a SkillX code? Apply below or during checkout.
- Choose Your Plan
- Login to your account
- Start learning instantly