ICT & Business Analysis Microcredentials

Fostering Effective Client Relationships in Business Settings: Part 2 – Develop New Business with Client

This is the second microlearning in the Fostering Effective Client Relationships in Business Settings learning path. As the second part, you’ll learn how to research client needs, identify new business opportunities, and develop professional proposals that align with client goals—strengthening long-term relationships and driving strategic business growth.

estimated duration

13-20 hours (Self-paced).

learning mode

100% Online

modality

Start anytime

Assessments

Quizzes Written assignments Real-world scenario tasks
Fostering Effective Client Relationships in Business Settings: Part 2 – Develop New Business with Client
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AUD $24.92
per month, billed annually

Total of $299.04 / year $708.0 58.0%

Save 408.96 / year

Monthly billing also available: $59 / month

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or
AUD $41.59
per month, billed annually

Total of $499.08 / year $1440.0 65.0%

Save 940.92 / year

Monthly billing also available: $120 / month

The price shown includes this course, plus full access to all other eligible courses in your selected subscription diary

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What You'll Learn?

  • Research client service expectations and preferred levels of engagement.

  • Identify and analyse new business opportunities with existing clients.

  • Gather and interpret client data to tailor ICT service offerings.

  • Draft professional proposals aligned with client goals and industry standards.

  • Present solutions that deliver measurable outcomes and value.

Additional Learning Benefits

  • Courses like this one can contribute to university credit and industry certifications.

  • Many ICT units align with industry-recognised certifications from global technology partners, such as Microsoft, Google, and other leading providers—offering clear pathways to international recognition.

Topics Covered

  • Client Needs Research
    Gathering Service Expectations and Preferences
  • Opportunity Development
    Identifying and Analysing New Business Prospects
  • Proposal Drafting
    Writing Targeted Client-Aligned Solutions
  • Industry Benchmarking
    Applying Standards and Best Practices to Proposals

Learning Outcomes

By the end of this course, you'll be able to:

  • By the end of this course, you'll be able to:

  • Analyse client requirements and identify strategic growth opportunities.

  • Develop tailored proposals that reflect the client’s business objectives.

  • Apply data and insights to justify new business initiatives.

  • Present clear, professional, and persuasive recommendations to clients.

  • Strengthen trust and collaboration through value-driven proposals.

Learning Pathway

SkillX provides a flexible learning journey designed to support your goals—whether you’re upskilling, pursuing formal qualifications, or preparing for university or industry certification.

1
 

Start Here

Essential / Premium Plan: Build your knowledge and skills with flexible, self-paced learning. Access up to 100 microlearnings across high-demand fields like business, IT, project management, and cyber security.

2
 

Complete the Learning Pathway

Microlearnings: Finish all microlearnings in this pathway to build practical skills and prepare for the accredited unit.

3
 

Go Further

Accredited Units (available via Professional Plan or pay-per-certification). Complete formal assessments to earn a Statement of Attainment for nationally recognized units of competency.

4
 

Unlock More

Full Qualifications: Stack your accredited units to progress toward a full nationally recognised qualification.

5

Your Future Pathways

After completing full qualifications or selected accredited units, you can::

  • Gain credit transfer to Australian universities toward a bachelor's degree (selected units only).
  • Sit for industry-recognised certification exams (e.g., CompTIA, Azure, AWS, and others) in selected ICT units only.
  • Enhance your employability skills with industry-ready credentials.

*Credit transfer and certification opportunities are available for selected units only.


This microlearning is part of the Fostering Effective Client Relationships in Business Settings learning path, aligned with the nationally recognised unit ICTICT608 – Interact with Clients on a Business Level.

The full learning path includes:

  • Part 1: Review Client’s Business Domain
  • Part 2: Develop New Business with Client
  • Part 3: Negotiate New Business Initiatives

Part 4: Monitor, Adjust and Implement Procedures to Maintain Client Focus

Once you complete all four microlearnings, you can upgrade to the Professional plan. This provides access to the accredited unit. Successful completion will lead to a Statement of Attainment for ICTICT608 – Interact with Clients on a Business Level, issued by South Sydney College (RTO Code: 45279). This nationally recognised outcome positions you to lead b

Nationally Recognised Training

Ready to take the Professional Course?

Certificates Included

Australian Accredited Certification (AQF Certificate)

(Available through formal qualification pathway - Professional Track)

Statement of Attainment for accredited unit

(Unlock when you add Accredited Certification or Professional Track)

SkillX Professional Certificate

(Essential & Premium)

Fostering Effective Client Relationships in Business Settings: Part 2 – Develop New Business with Client
Try Free Course

No charge - AUD $0.00


or
AUD $24.92
per month, billed annually

Total of $299.04 / year $708.0 58.0%

Save 408.96 / year

Monthly billing also available: $59 / month

The price shown includes this course, plus full access to all other eligible courses in your selected subscription diary

Subscribe Now Upgrade to Professional

Cancel anytime

Full access to courses

Do you have a SkillX code? Apply below or during checkout.

Try Free Course

No charge - AUD $0.00


or
AUD $41.59
per month, billed annually

Total of $499.08 / year $1440.0 65.0%

Save 940.92 / year

Monthly billing also available: $120 / month

The price shown includes this course, plus full access to all other eligible courses in your selected subscription diary

Subscribe Now Upgrade to Professional

Cancel anytime

Full access to courses

Do you have a SkillX code? Apply below or during checkout.

Note: Industry-certified or partner courses are available separately and are not included in the standard subscription.