ICT Business Analysis for Strategic Decisions: Part 2 – Stakeholder Analysis and Management
This is the second microlearning in the ICT Business Analysis for Strategic Decisions learning path. As the second part, you will identify, map, and analyse stakeholders—evaluating influence, expectations, and communication needs to ensure successful ICT project engagement and alignment.
estimated duration
13-20 hours (Self-paced).
learning mode
100% Online
modality
Start anytime
Assessments
Total of $299.04 / year $708.0 58.0%
Save 408.96 / year
Monthly billing also available: $59 / month
The price shown includes this course, plus full access to all other eligible courses in your selected subscription diary
Do you have a SkillX code? Apply below or during checkout.
Total of $499.08 / year $1440.0 65.0%
Save 940.92 / year
Monthly billing also available: $120 / month
The price shown includes this course, plus full access to all other eligible courses in your selected subscription diary
Do you have a SkillX code? Apply below or during checkout.
Note: Industry-certified or partner courses are available separately and are not included in the standard subscription.
What You'll Learn?
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Identify ICT project stakeholders.
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Analyse stakeholder influence, interest, and authority.
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Develop engagement and communication strategies.
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Manage stakeholder expectations and conflicts.
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Create stakeholder matrices and communication plans.
Additional Learning Benefits
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Courses like this one can contribute to university credit and industry certifications.
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Many ICT units align with industry-recognised certifications from global technology partners, such as Microsoft, Google, and other leading providers—offering clear pathways to international recognition.
Topics Covered
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Stakeholder Identification
Roles Responsibilities
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Influence and Interest Mapping
Prioritisation Tools
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Engagement Strategies
Methods Channels
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Expectation Alignment
Needs Concerns Goals
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Communication Planning
Schedules Documentation
Learning Outcomes
By the end of this course, you'll be able to:
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By the end of this course, you'll be able to:
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Conduct stakeholder analysis using recognised BA tools.
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Map stakeholder influence and expectations.
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Develop stakeholder engagement strategies.
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Maintain productive stakeholder communication.
Learning Pathway
SkillX provides a flexible learning journey designed to support your goals—whether you’re upskilling, pursuing formal qualifications, or preparing for university or industry certification.
Start Here
Essential / Premium Plan: Build your knowledge and skills with flexible, self-paced learning. Access up to 100 microlearnings across high-demand fields like business, IT, project management, and cyber security.
Complete the Learning Pathway
Microlearnings: Finish all microlearnings in this pathway to build practical skills and prepare for the accredited unit.
Go Further
Accredited Units (available via Professional Plan or pay-per-certification). Complete formal assessments to earn a Statement of Attainment for nationally recognized units of competency.
Unlock More
Full Qualifications: Stack your accredited units to progress toward a full nationally recognised qualification.
Your Future Pathways
After completing full qualifications or selected accredited units, you can::
- Gain credit transfer to Australian universities toward a bachelor's degree (selected units only).
- Sit for industry-recognised certification exams (e.g., CompTIA, Azure, AWS, and others) in selected ICT units only.
- Enhance your employability skills with industry-ready credentials.
*Credit transfer and certification opportunities are available for selected units only.
Certificates Included
Australian Accredited Certification (AQF Certificate)
(Available through formal qualification pathway - Professional Track)
Statement of Attainment for accredited unit
(Unlock when you add Accredited Certification or Professional Track)
SkillX Professional Certificate
(Essential & Premium)
Total of $299.04 / year $708.0 58.0%
Save 408.96 / year
Monthly billing also available: $59 / month
The price shown includes this course, plus full access to all other eligible courses in your selected subscription diary
Do you have a SkillX code? Apply below or during checkout.
Total of $499.08 / year $1440.0 65.0%
Save 940.92 / year
Monthly billing also available: $120 / month
The price shown includes this course, plus full access to all other eligible courses in your selected subscription diary
Do you have a SkillX code? Apply below or during checkout.
Note: Industry-certified or partner courses are available separately and are not included in the standard subscription.