IT Help Desk Bootcamp

IT Help Desk Bootcamp

Build practical IT support confidence in just 2 days through hands-on labs, workplace-style troubleshooting and trainer-led guidance.

This bootcamp is designed for learners who want fast, practical exposure to entry-level IT support environments. Work with hardware, Windows systems, networking, cloud platforms, service desk tools and troubleshooting scenarios, while preparing for technical interviews and support conversations.

 

Estimated Duration

2 Days (10:00 AM – 5:00 PM)

Class Size

Maximum 15 Students

Location

Sydney CBD

Learning Mode

Face-to-face

Next Cohort

Next Cohort: Monthly

Who Should Join?

IT Students and Graduates Career Changers Beginners Interested in Technology Level 1 IT Support Job Seekers International Students
IT Help Desk Bootcamp

$490.00

Do you have a SkillX coupon? Apply below or during checkout.

or

Not sure where to start? Call us: 02 8599 8866 or

Bootcamp Roadmap

1

Systems, Hardware & Active Directory

(10:00 AM to 5:00 PM)

  • PC hardware identification, upgrades, BIOS checks and ESD handling
  • Windows 11 installation, drivers, updates and patching
  • Windows Server 2022 deployment and AD DS installation
  • Domain Controller and DNS configuration
  • OU structure, user accounts, Group Policy and network drive mapping
  • Live troubleshooting challenge covering DNS issues, GPO issues, account lockouts, hardware faults and connectivity problems
2

Networking, Cloud & Career Preparation

(10:00 AM to 5:00 PM)

  • VLAN configuration, DHCP setup and subnetting exercises
  • Azure virtual machine deployment and networking configuration
  • AWS EC2 deployment, security groups and IAM basics
  • Ticket handling, incident management, SLA prioritisation and escalation
  • Resolution documentation using workplace-style support scenarios
  • Mock technical interview practice and technical communication guidance

Why Choose the 2-Day Bootcamps?

SkillX 2-Day Bootcamps are designed to help you get the most out of a short, intensive learning experience through trainer-led guidance, hands-on labs, and career coaching.

Trainer-Led Sessions

Learn in structured face-to-face sessions guided by an experienced IT professional.

Hands-On, Not Theory-Only

Work through practical labs, guided tasks and workplace-style activities.

Real Tools and Scenarios

Explore relevant systems, cloud, networking, IT support or cyber security tools through practical tasks.

Small Cohorts & Individual Attention

Build confidence in a focused learning environment with trainer support and peer interaction.

Career Coaching & Mock Interview

Receive support with your résumé, LinkedIn profile and mock interview preparation.

Certificate of Completion

Complete the required activities and receive a SkillX Certificate of Completion.

Tools and Areas You'll Explore

Windows 11 Windows Server 2022 Active Directory Cisco Packet Tracer Microsoft Azure AWS Ticketing Systems

Meet Your Instructor

Ronit Sriwastav

Ronit Sriwastav is an ICT Trainer, Assessor and IT professional based in Sydney, with experience across enterprise IT support, cloud infrastructure, cyber security and workforce training. As Head of IT at Verizon Group Pty Ltd and a practising IT support professional, Ronit brings real-world knowledge into the classroom through practical labs, support scenarios and beginner-friendly guidance.

Where the Bootcamp Can Lead

After completing the IT Help Desk Bootcamp, you may choose to continue into the 14-Week IT Help Desk Job-Ready Program for deeper technical training, extended lab activities, career coaching, mock interviews, internship exposure and workplace-style preparation.

Potential pathways may include:

IT Support Technician Helpdesk Analyst Desktop Support Technician Service Desk Officer Junior Systems Support Technical Support Assistant Level 1 IT Support

Free External Study Resources, Built Into Your Learning

These resources are selected to support revision, skill-building, certification awareness and career preparation alongside your selected 2-Day Bootcamp.

Certification Preparation Support: Resources that support CompTIA, Microsoft, cloud and cyber security certification pathways.

Hands-On Practice Tools: Use selected free or trial-based tools to support lab practice and technical confidence.

Revision and Practice Activities: Access practice questions, flashcards and study activities to reinforce key concepts.

Career and Job Search Support: Use guided resources to support résumé, LinkedIn and entry-level job search preparation.

Technical Documentation and Reference Support: Build confidence using selected technical guides and practitioner reference resources.

Potential Career Pathways After Completion

Level 1 IT Support Technician

Job Responsibilities:

  • Diagnose hardware, software and access issues
  • Support users with common technical problems
  • Log tickets and escalate unresolved issues

Top Skills Requested:

Device Support Windows Troubleshooting Ticket Handling

IT Service Desk Officer

Job Responsibilities:

  • Receive and triage support requests
  • Investigate user issues and service incidents
  • Record resolution notes and handovers

Top Skills Requested:

Service Desk Communication Ticketing Systems Troubleshooting

Junior Systems Administrator

Job Responsibilities:

  • Assist with user accounts and permissions
  • Support Microsoft 365 and basic server tasks
  • Monitor system alerts and access issues

Top Skills Requested:

Active Directory Microsoft 365 System Administration
IT Help Desk Bootcamp

$490.00

Do you have a SkillX coupon? Apply below or during checkout.

or

Not sure where to start? Call us: 02 8599 8866 or

$490.00

Explore Reviews from Students

Google Rating: 4.8 | 267 reviews

Looking for a More Intensive Program?

If you want deeper technical training, extended labs, career coaching and mock interview preparation, explore the 14-Week Cyber Security Job-Ready Program.

Explore the 14-Week Job-Ready Program
Student with laptop exploring job-ready programs

Related Courses

Compliance Information

Employment Disclaimer: Completion of this bootcamp does not guarantee employment outcomes.

Career Pathway Disclaimer: Career outcomes vary depending on individual effort, prior experience, communication skills, market demand, and additional qualifications.

Certificate Disclaimer: Certificates of Completion recognise participation and completion of required activities but are not Australian nationally recognised qualifications unless delivered under an accredited arrangement.

Practical Training Disclaimer: Practical activities, software, tools, systems, and delivery methods may vary depending on operational requirements and updates.

Internship Disclaimer: Internship exposure, work experience activities, and related opportunities may vary depending on availability, participation, learner suitability, and operational arrangements.

University & Vendor References Disclaimer: Any references to external platforms, technologies, vendors, or systems are for educational and training purposes only.