IT Help Desk Job-Ready Program

IT Help Desk Job-Ready Program

Prepare for entry-level IT support roles through hands-on labs, service desk scenarios, career coaching, and structured, job-ready training over 14 weeks.

Build practical capability across hardware, Windows systems, Windows Server, Active Directory, Microsoft 365, networking, cloud platforms, ticketing workflows and troubleshooting scenarios while strengthening your career readiness.

 

Estimated Duration

14 weeks

Class Size

Maximum 5 Students

Location

Sydney CBD

Learning Mode

Blended (Online and face-to-face)

Next Cohort

Next Cohort: Monthly

Who Should Join?

IT Students and Graduates Career Changers Beginners Interested in Technology Level 1 IT Support Job Seekers International Students
IT Help Desk Job-Ready Program

$3,990.00

Do you have a SkillX coupon? Apply below or during checkout.

or
Get Brochure

Not sure where to start? Call us: 02 8599 8866 or

Program Roadmap

Technical ICT Labs (4h)

Hands-on practice with systems, networking, cloud platforms, troubleshooting and support tasks.

Job-Ready Coaching (4h)

Résumé support, interview practice, service desk communication and job search preparation.

Recommended Self-Study (4-7h)

Review key concepts, repeat lab tasks, complete LMS activities and build evidence of practical work.

1

Weeks 1 to 4: Hardware, Windows and Server Foundations

(10:00 AM to 5:00 PM)

  • PC hardware assembly, upgrades, BIOS checks and diagnostic tools
  • Windows 11 installation, software deployment and staged fault diagnosis
  • Server hardware, RAID concepts and Windows Server 2022 setup
  • DNS, DHCP, file server roles, Remote Desktop Services and patch management
2

Weeks 5 to 8: Active Directory and Microsoft 365

(10:00 AM to 5:00 PM)

  • Domain Controller promotion, OU design and user account management
  • Group Policy, drive mapping, PowerShell user import and AD troubleshooting
  • Microsoft 365 tenant setup, licensing, MFA and Exchange Online basics
  • SharePoint, Teams administration and Microsoft 365 support tickets
3

9 to 11: Networking, ITSM and Virtualisation

(10:00 AM to 5:00 PM)

  • OSI model, cabling, VLANs and Wireshark traffic review
  • Subnetting, DHCP, DNS and staged IP troubleshooting
  • ITSM concepts, ticket handling, escalation and resolution notes
  • Hyper-V, VMware Workstation and 3-VM lab environments
4

Weeks 12 to 14: Cloud, Endpoint Management, Capstone and Career Preparation

(10:00 AM to 5:00 PM)

  • File server permissions, backup strategy and disaster recovery simulation
  • Microsoft Intune, endpoint management, Azure VM and AWS EC2 deployment
  • Final capstone scenario covering AD, GPOs, Microsoft 365, Azure and support tickets
  • Final mock interview, completion review and next-step planning

Why Choose the 14-Week Job-Ready Programs?

Designed for learners who want more than a short introduction, these programs combine technical training, coaching and career preparation over a structured 14-week pathway.

Weekly Trainer-Led Sessions

Learn in structured online and face-to-face sessions guided by an experienced IT professional.

Immersive Hands-On Technical Labs

Build skills through labs, troubleshooting activities, and simulations.

Real Tools and Scenarios

Explore systems, cloud, networking, IT support or cyber security tools.

Small Cohorts & Individual Attention

Learn in a focused environment with smaller groups and more trainer support.

LMS Access

Access learning materials, guides, activities, knowledge checks and revision resources outside class.

Internship and Workplace-Style Exposure

Apply your skills through supervised activities, project-style tasks and workplace-relevant scenarios.

Career Coaching & Mock Interview

Receive support with your résumé, LinkedIn profile and mock interview preparation.

Certificate of Completion

Complete the required activities and receive a SkillX Certificate of Completion.

Tools and Areas You'll Explore

Windows 11 Windows Server 2022 Active Directory Cisco Packet Tracer Microsoft 365 Wireshark Hyper-V Microsoft Azure AWS Ticketing Systems

Meet Your Instructor

Ronit Sriwastav

is an ICT Trainer, Assessor and IT professional based in Sydney, with experience across enterprise IT support, cloud infrastructure, cyber security and workforce training. As Head of IT at Verizon Group Pty Ltd and a practising IT support professional, Ronit brings real-world knowledge into the classroom through practical labs, support scenarios and beginner-friendly guidance.

Where the Bootcamp Can Lead

After completing the 14-Week IT Help Desk Job-Ready Program, you may choose to apply for entry-level IT support roles, continue building practical experience, or prepare for selected industry certification exams.

Potential pathways may include:

IT Support Technician Helpdesk Analyst Desktop Support Technician Service Desk Officer Junior Systems Support Technical Support Assistant Level 1 IT Support

Free External Study Resources, Built Into Your Learning

These resources are selected to support revision, skill-building, certification awareness and career preparation alongside your selected 2-Day Bootcamp.

Certification Preparation Support: Resources that support CompTIA, Microsoft, cloud and cyber security certification pathways.

Hands-On Practice Tools: Use selected free or trial-based tools to support lab practice and technical confidence.

Revision and Practice Activities: Access practice questions, flashcards and study activities to reinforce key concepts.

Career and Job Search Support: Use guided resources to support résumé, LinkedIn and entry-level job search preparation.

Technical Documentation and Reference Support: Build confidence using selected technical guides and practitioner reference resources.

IT Help Desk Job-Ready Program

$3,990.00

Do you have a SkillX coupon? Apply below or during checkout.

or
Get Brochure

Not sure where to start? Call us: 02 8599 8866 or

$3,990.00

Explore Reviews from Students

Google Rating: 4.8 | 267 reviews

Prefer a Shorter Introduction?

If you want fast practical exposure before committing to the full 14-week pathway, the 2-Day Cyber Security Bootcamp provides hands-on activities, security scenarios and trainer-led guidance.

Explore the 2-Day Bootcamp
Student with laptop exploring job-ready programs

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Compliance Information

Employment Disclaimer: Completion of this bootcamp does not guarantee employment outcomes.

Career Pathway Disclaimer: Career outcomes vary depending on individual effort, prior experience, communication skills, market demand, and additional qualifications.

Certificate Disclaimer: Certificates of Completion recognise participation and completion of required activities but are not Australian nationally recognised qualifications unless delivered under an accredited arrangement.

Practical Training Disclaimer: Practical activities, software, tools, systems, and delivery methods may vary depending on operational requirements and updates.

Internship Disclaimer: Internship exposure, work experience activities, and related opportunities may vary depending on availability, participation, learner suitability, and operational arrangements.

University & Vendor References Disclaimer: Any references to external platforms, technologies, vendors, or systems are for educational and training purposes only.